📄 TERMS OF SERVICE

Last Updated: 11/21/2025

Welcome to Be Resilient Institute, owned and operated by The Shaffer Group, Inc.
These Terms of Service (“Terms”) outline your rights and responsibilities when using our website, services, courses, workshops, and online community (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent that you are legally able to enter into this agreement.

2. Services We Provide

Be Resilient Institute offers:

Grief support education and resources

The A.D.J.U.S.T. Grief Method programs

Online courses, workshops, and memberships

Digital content, eBooks, and guides

Speaking events and community support

Important: Our Services provide education and support, not psychotherapy, diagnosis, or medical treatment.

3. No Mental Health or Medical Advice

While Stephanie Shaffer is a Licensed Clinical Social Worker, the Services provided through Be Resilient Institute are NOT therapy, counseling, or clinical treatment.
Nothing on this website or within our programs should be used as a substitute for:

Professional mental health treatment

Medical advice

Emergency support

If you are in crisis, please contact 988 or your local emergency number.

4. Payment & Billing

When you purchase a course, workshop, or membership, you agree to:

Provide accurate billing information

Authorize us to charge your payment method

Pay for all purchases according to the listed prices

Payments are processed securely through third-party providers. We do not store your credit card information.

Refund policies may vary by product and will be noted at checkout.

5. Intellectual Property

All content within the Services—including the A.D.J.U.S.T. Grief Method, videos, written materials, graphics, and branding—is the exclusive property of The Shaffer Group, Inc.

You may not:

Copy

Distribute

Reproduce

Resell

Claim ownership of
any content without written permission.

6. User Responsibilities

By using our Services, you agree to:

Engage respectfully with our community

Not misuse, disrupt, or attempt to harm the Services

Use the provided content for personal use only

Avoid sharing login credentials or purchased content

We reserve the right to remove any user who violates these Terms.

7. Online Community & Workshops

You agree not to share personal information of other community members outside the group.
We encourage supportive conversation but do not tolerate:

Harassment

Disrespectful behavior

Hate speech

Unsafe or inappropriate comments

We reserve the right to moderate or remove content as needed.

8. Results Disclaimer

We cannot guarantee specific emotional outcomes, healing timelines, or personal results.
Every individual’s grief journey is unique.
Your results depend on your participation, personal circumstances, and emotional readiness.

9. Cancellations & Refunds

Refund eligibility depends on the specific program or event.
Please refer to the refund policy listed during checkout or contact us at:
📧 [email protected]

10. Limitation of Liability

To the fullest extent permitted by law, The Shaffer Group, Inc. shall not be liable for:

Emotional distress

Losses resulting from using or relying on the Services

Interruptions or technical issues

Unauthorized access to your information

You use the Services at your own discretion and risk.

11. Privacy

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect and protect your information.

12. Modifications to the Service

We may update, change, or discontinue portions of the Services at any time.
We may also update these Terms from time to time. Continued use of the Services means you accept the updated Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of California.

14. Contact Us

If you have questions about these Terms, please contact:
📧 [email protected]
🌐 iamstephshaffer.com